COURSE UNIT TITLE

: TOTAL QUALITY MANAGEMENT

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
IST 2064 TOTAL QUALITY MANAGEMENT COMPULSORY 3 0 0 5

Offered By

Statistics

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

ASISTANT PROFESSOR SÜLEYMAN ALPAYKUT

Offered to

Statistics
Statistics(Evening)

Course Objective

As a new new technique of business management, Total Quality Management (TQM) guarantees the survival of organizations in world-class competition. Only by changing the actions of management will the culture and actions of an entire organization be transformed. TQM integrates fundamental management techniques, existing improvement efforts, and technical tools under a disciplined approach. The aim of the course is to help students to use these technical tools and interpret the results in order to achieve TQM.

Learning Outcomes of the Course Unit

1   Defining the fundamental concepts of quality
2   Defining the fundamental concepts of Total Quality Management
3   Interpreting the relationship between quality and cost
4   Explaining the relationship between quality and strategic planning
5   Revealing the relationship between quality and leadership

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Definition of concepts related to Quality and Total Quality Management
2 Organizations, management and TQM
3 Total Quality Management
4 The main elements of Total Quality Management
5 Priors of Total Quality
6 Understand customer expectations
7 Organizational culture and quality
8 Midterm
9 Team working and Quality
10 Quality and Leadership
11 Quality and Strategy Planning
12 Relationship between quality and cost
13 EFQM excellence model and quality awards
14 Management of change

Recomended or Required Reading

Textbook(s):
H. Şimşek, Toplam Kalite Yönetimi, Seçkin Yayıncılık, 2007.
Supplementary Book(s):
I. Şale, Toplam Kalite Yönetimi, Seçkin Yayıncılık, 2005.

Planned Learning Activities and Teaching Methods

Lecture, homework assignments, problem solving.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 ASG ASSIGNMENT
3 FIN FINAL EXAM
4 FCG FINAL COURSE GRADE MTE * 0.40 + ASG * 0.10 + FIN * 0.50
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.40 + ASG * 0.10 + RST * 0.50

Further Notes About Assessment Methods

None

Assessment Criteria

Evaluation of exams and homeworks.

Language of Instruction

Turkish

Course Policies and Rules

Students will come to the class in time. Attending the 70% of the classes are mandatory.

Contact Details for the Lecturer(s)

DEU Fen Fakültesi Istatistik Bölümü
e-mail: s.alpaykut@deu.edu.tr
Tel: 0232 301 85 56
e-mail: aliriza.firuzan@deu.edu.tr
Tel: 0232 301 85 55
e-mail: senem.sahan@deu.edu.tr
Tel: 0232 301 86 03

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 13 3 39
Preparations before/after weekly lectures 12 1 12
Preparation for midterm exam 1 24 24
Preparation for final exam 1 30 30
Preparing presentations 2 3 6
Final 1 1 1
Midterm 1 1 1
TOTAL WORKLOAD (hours) 113

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12PO.13PO.14
LO.1435
LO.2435
LO.335435
LO.415445
LO.515445

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

Copyright 2015 DEÜ. BİD

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