COURSE UNIT TITLE

: PROCESS MANAGEMENT

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
IBF 2004 PROCESS MANAGEMENT ELECTIVE 3 0 0 5

Offered By

Faculty of Economics and Administrative Sciences

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

PROFESSOR IPEK DEVECI KOCAKOÇ

Offered to

Econometrics
Econometrics
Business Administration
Faculty of Economics and Administrative Sciences
Business Administration

Course Objective

The main objective of the course is to give the student an elementary introduction to the techniques used for defining, mapping, managing and improving business processes. This course will give insight into how a performance management system relates to process performance and metrics.

Learning Outcomes of the Course Unit

1   To be able to define the concept of process and process management.
2   To be able to define process mapping techniques.
3   To be able to explain performance measurement systems.
4   To be able to explain the relations between process management and other management systems.
5   To be able to use basic process improvement tools and techniques

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Definitions about production management
2 Basic concepts about service and production sectors
3 Student presentations on choosen sectors and firms
4 Basics of process management
5 Elements of a process: inputs, output, resources, operations, interfaces, and measures, Process classification and hierarchy
6 Process mapping
7 Process mapping examples
8 Mid-term
9 Mid-term
10 Process performance measurement
11 Process improvement: tools and techniques
12 Process improvement approaches such as Six sigma
13 Process management and other management systems and approaches
14 Case study presentations

Recomended or Required Reading

1. Business Process Improvement, Harrington, H. J. (1991), Mc-Graw Hill, New York.
2. Süreç Yönetimi ve Süreç Iyileştirme, Filiz Eyüboğlu (2010), Sistem Yayıncılık
3. Süreç Iyileştirme, Rıdvan Bozkurt, MPM Yayınları, 2003.
4. Process Management, J.Becker, Springer, Germany, 2003
5. Process Management, E.h. Welan, Mc-Graw Hill, 2003, USA
6. Management by Process, J. Jeston, J. Nelis, Heiemman, 2008, USA

Planned Learning Activities and Teaching Methods

Interactive presentations

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 MTEG MIDTERM GRADE MTEG * 1
3 FIN FINAL EXAM
4 FCGR FINAL COURSE GRADE MTEG * 0.40 + FIN * 0.60
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTEG * 0.40 + RST * 0.60

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

To be announced.

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 12 3 36
Preparations before/after weekly lectures 12 3 36
Preparation for midterm exam 1 17 17
Preparation for final exam 1 24 24
Midterm 1 1 1
Final 1 1 1
TOTAL WORKLOAD (hours) 115

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10
LO.11
LO.21
LO.31
LO.41
LO.51

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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