COURSE UNIT TITLE

: QUALITY MANAGEMENT SYSTEMS AND INSTRUMENTS

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
ISY 5017 QUALITY MANAGEMENT SYSTEMS AND INSTRUMENTS COMPULSORY 3 0 0 5

Offered By

Management Science

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR ONUR ÖZVERI

Offered to

Management Science

Course Objective

To learn about theoretical framework and practices of methods and techniques regarding quality management and to understand how and where these techniques are applied in organization. Students completing this lesson should be able to effectively use quality management techniques applied through organizations.

Learning Outcomes of the Course Unit

1   Able to analyze problems about quality in organizations
2   Able to establish business processes
3   Able to develop business processes
4   Able to implement ISO 9000 quality management system
5   Able to implement Six Sigma method
6   Able to implement Kano and QFD models

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Introduction and Course Description
2 Definitions of basic quality concepts and Historical Background of Quality
3 Total Quality Management
4 ISO 9000 Quality management system
5 Simple quality development tools
6 Statistical quality control techniques
7 Statistical quality control techniques
8 Kano and Quality Function Deployment
9 Process management
10 Establishing business processes
11 Developing business processes
12 Six Sigma
13 Lean Six Sigma
14 Conclusion and Evaluation

Recomended or Required Reading

Kalite Yönetim Sistemleri, Baki Buzlu, Zeus Kitapevi, 2011
Kalite Yönetimi ve Planlaması, Prof.Dr. Ahmet Öztürk, Ekin, 2009
Toplam Kalite Yönetimi , Doç.Dr. Muhsin Halis, Roma, 2004

Planned Learning Activities and Teaching Methods

Lectures, Class Discussions, Questions-Answers, Homework Presentations and Sample Applications

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 STT TERM WORK (SEMESTER)
3 FIN FINAL EXAM
4 FCG FINAL COURSE GRADE MTE * 0.30 + STT * 0.30 + FIN* 0.40
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + STT * 0.30 + RST* 0.40

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

Attending at least 70 percent of lectures is mandatory.
It s expected to obey scientific research rules and ethics in the preparation of homework presentations
It s expected to support the homework presentations with business applications.

Contact Details for the Lecturer(s)

Doç.Dr. Onur ÖZVERI DEÜ Iktisadi ve Idari Bilimler Fakültesi Işletme Bölümü Sayısal Yöntemler Anabilim Dalı Ofis No: 324 Iş Tel: (232) 3010632 E-posta: onur.ozveri@deu.edu.tr Web: http://kisi.deu.edu.tr/onur.ozveri

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 3 42
Preparation for midterm exam 1 15 15
Preparation for final exam 1 21 21
Preparing assignments 1 30 30
Preparing presentations 1 5 5
Preparations before/after weekly lectures 14 1 14
Midterm 1 3 3
Final 1 3 3
TOTAL WORKLOAD (hours) 133

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10
LO.11
LO.21
LO.31
LO.41
LO.51
LO.61

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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