COURSE UNIT TITLE

: PROCESS MANAGEMENT

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
ISY 5020 PROCESS MANAGEMENT ELECTIVE 3 0 0 4

Offered By

Management Science

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR ONUR ÖZVERI

Offered to

Management Science

Course Objective

Aim to
a- identify processes,
b- establish process flows and
c- learn how to manage these flows.
Developing and monitoring processes identified before and applying techniques regarding them. Students completing lesson should be able to understand process management techniques used through organizations.

Learning Outcomes of the Course Unit

1   Able to design process flows in organizations
2   Able to design business process
3   Able to develop business process
4   Able to analyze the performance of process
5   Able to determine process interactions

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Introduction to process management and basic definitions
2 Process management and its discrepancies with other management approaches
3 Steps of process management
4 Categorization of processes and their hierarchy
5 Establishing process flow schemes (by Visio program)
6 Process mappings
7 Analysis of process interactions and its relations
8 Determining performance criterions for processes
9 Development tools for processes
10 Development tools for processes
11 Selection methods for processes to be developed
12 Establishing implemented processes
13 Process Maturity Models
14 Conclusion and Evaluation

Recomended or Required Reading

"Kalite Yönetim Sistemleri", Baki Buzlu, Zeus Kitabevi, 2011.
"Kalite Yönetimi ve Planlaması", Prof.Dr. Ahmet Öztürk, Ekin, 2009.
"Toplam Kalite Yönetimi", Doç.Dr. Muhsin Halis, Roma, 2004.

Planned Learning Activities and Teaching Methods

Lectures, Class Discussions, Questions-Answers, Homework Presentations and Sample Applications

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 STT TERM WORK (SEMESTER)
3 FIN FINAL EXAM
4 FCG FINAL COURSE GRADE MTE * 0.30 + STT * 0.30 + FIN* 0.40
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + STT * 0.30 + RST* 0.40

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

Attending at least 70 percent of lectures is mandatory.
It s expected to obey scientific research rules and ethics in the preparation of homework presentations
It s expected to support the homework presentations with business applications.

Contact Details for the Lecturer(s)

Doç.Dr. Onur ÖZVERI DEÜ Iktisadi ve Idari Bilimler Fakültesi Işletme Bölümü Sayısal Yöntemler Anabilim Dalı Office No: 324 Iş Tel: (232) 3010632 E-posta: onur.ozveri@deu.edu.tr Web: http://kisi.deu.edu.tr/onur.ozveri

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 3 42
Preparing assignments 1 15 15
Preparing presentations 1 5 5
Preparations before/after weekly lectures 14 1 14
Preparation for midterm exam 1 4 4
Preparation for final exam 1 6 6
Final 1 2 2
Midterm 1 2 2
TOTAL WORKLOAD (hours) 90

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10
LO.11
LO.21
LO.31
LO.41
LO.51

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

Copyright 2015 DEÜ. BİD

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