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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS ISM 2015 SERVICE EQUIPMENT ELECTIVE 2 0 0 2

Offered By

HEAVY EQUIPMENT OPERATOR

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

INSTRUCTOR GONCA DOĞRU

Offered to

HEAVY EQUIPMENT OPERATOR

Course Objective

Purpose of this course is to advance knowledge the students about service management and customer relations.

Learning Outcomes of the Course Unit

1   Students attending this course are able to gain knowledge about the students about service management and customer relations

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 A. Work law: Labors laws 2 Necessary legal sanctions for working of service management 3 Legal rights of workers 4 Liability of workers 5 B. Service: Service work flowchart 6 I.Midterm exam 7 C. Education and career planning of workers: Education of workers 8 Development and career planning of workers 9 D. Communication technical in service: It is prepared to service reports 10 Communications rules by telephone, written and oral 11 Main communication information 12 II.Midterm Exam 13 Main communication information 14 Main communication information

Recomended or Required Reading

Materials to be used for the course will be provided by the course lecturers

Planned Learning Activities and Teaching Methods

1. Lecture 2. DVD, video etc.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MT1 1.MIDTERM 2 MT2 2.MIDTERM 3 FINS FINAL EXAM 4 FCGR FINAL COURSE GRADE (RESIT) MT1 * 0.20 +MT2*0.20+FINS * 0.60 5 RST RESIT 6 FCGR FINAL COURSE GRADE (RESIT) MT1 * 0.20 +MT2*0.20+RST * 0.60

Further Notes About Assessment Methods

It is calculated by taking 40% average grade of Midterm exams, 60% of the final exam success rating.

Assessment Criteria

The understanding degree of students to 1 learning outputs is evaluated by midterm and final exams

Language of Instruction

Turkish

Course Policies and Rules

1- 70% of participation in the courses is mandatory 2- All kinds of plagiarism (cheating) initiative, and the actual results in disciplinary action

Contact Details for the Lecturer(s)

Lecturer Volkan ÇEÇEN volkan.cecen@deu.edu.tr

Office Hours

It will be announced later

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 12 2 24 Preparations before/after weekly lectures 12 1 12 Preparation for midterm exam 2 2 4 Preparation for final exam 1 4 4 Midterm 2 2 4 Final 1 2 2 TOTAL WORKLOAD (hours) 50

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 PO.13 LO.1 5