COURSE UNIT TITLE

: TOTAL QUALITY MANAGEMENT IN HEALTHCARE

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
SKA 5071 TOTAL QUALITY MANAGEMENT IN HEALTHCARE ELECTIVE 2 0 0 4

Offered By

QUALITY IMPROVEMENT AND ACCREDITATION IN HEALTH CARE

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR ABDURRAHMAN HÜSEYIN BASKIN

Offered to

QUALITY IMPROVEMENT AND ACCREDITATION IN HEALTH CARE

Course Objective

Long-term patient satisfaction, success, and to take advantage of their employees and to the community to focus on the concept of quality objectives and ensure the participation of all employees

Learning Outcomes of the Course Unit

1   To recognize and remember the concept of Total Quality Management in Healthcare
2   The concept of Total Quality Management in Healthcare
3   Using the information on the concept of Total Quality Management in Healthcare are expected to solve different problems
4   To express the reasons for the concept of Total Quality Management in Healthcare; conclusions and generalizations see, is expected to see the evidence that supports them, and rejection
5   Total Quality Management in Healthcare synthesis of the concept of the student is expected to know exactly the required information and are not permitted to estimates by chance, to have exactly the information that the student is expected to provide creative answer
6   Evaluation of the concept of Total Quality Management in Healthcare using the student's own knowledge and ideas, the answer is - the process - the method - and the decision about the outcome of this decision is expected to defend

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Introduction Scope of hospital quality standard
2 Related Definitions
3 Related information
4 Business Service Management
5 Hospital Care Services
6 Emergency and Disaster Managemen
7 Mid term exam
8 Data Inventory and Waste Management
9 Health Care Management: Polyclinics
10 Health Care Management: Emergencies
11 Health Care Management: Intensive Care
12 Health Care Management: Clinics
13 Health Care Management: Operating Rooms
14 Health Care Management: Other Service Units
15 Support Management Services
16 Final exam

Recomended or Required Reading

Textbook(s): Lecture notes
www.iso.org
Supplementary Book(s):
www.who.org
www.turkak.org.tr
www.tse.org.tr
1. Nihat KÖLÜK, Irfan DILSIZ, Cafer S. KARTAL. Kalite Güvencesi ve Standartları. Detay Yayıncılık, 6. Baskı 2011.
2. Prof. Dr. Canan ÇETIN. Toplam Kalite Yönetimi: Ilke, Süreç, Uygulama. Beta Yayıncılık. ISTANBUL, 3. Baskı 2010.
3. Dr. Özlem YILDIRIM: Sağlık Kuruluşlarında Insan Faktörü Mühendisliğinin önemi ve Hasta Güvenliği Alanında Uygulama Örnekleri. Beta Yayıncılık. ISTANBUL, 1. Baskı 2012
4. Edt: Prof. Dr. Nilgün SARP, Av. Cahid DOĞAN. III. Sağlık Hakkı ve Sağlık Hukuku Sempozyumu. 25- 26 Nisan 2011. Kuzey Kıbrıs Türk Cumhuriyeti Lefke Avrupa Üniversitesi. Adalet Yayınevi, 2012-08-13

Planned Learning Activities and Teaching Methods

Presentation, question and answer, sample analysis, group work.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 PRF PERFORMANCE
3 FIN FINAL EXAM
4 FCGR FINAL COURSE GRADE MTE * 0.30 + PRF* 0.30 + FIN* 0.40
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + PRF* 0.30 + RST* 0.40


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

1. Note that the boundary between the two groups participated in the study notes, note, carry a higher level.
2. Sample analysis will be made in the form of a group. Distribution of tasks within the group and the group's responsibility to ensure equal participation of each group member. Marking of the sample analysis, faculty members and by the end of the semester, all students will be held to be explained.
3. Sample analysis, field research, and presentations, the subject has been expressed clearly in the relevant standards, and the findings on the basis of the originality of the discussion of the results, accuracy, comprehensiveness of the report content and presentation of the depth of analysis and mechanics and visual presentation, such as the timing of the operation-judged out of compliance

Language of Instruction

Turkish

Course Policies and Rules

1. 70% of the courses required to attend.
2. All types of plagiarism will result in disciplinary action and actual attempts.

Contact Details for the Lecturer(s)

huseyin.baskin@gmail.com

Office Hours

during working hours

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 2 28
Tutorials 14 2 28
Preparations before/after weekly lectures 14 1 14
Preparation for midterm exam 1 3 3
Preparation for final exam 1 3 3
Preparing assignments 1 3 3
Preparing presentations 1 9 9
Final 1 1 1
Midterm 1 1 1
TOTAL WORKLOAD (hours) 90

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10
LO.15544534535
LO.25544534535
LO.35444534535
LO.45434434535
LO.55433453535
LO.65433453535

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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