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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS BYA 4219 QUALITY ASSURANCE STANDARTS AND DOCUMENTATION ELECTIVE 3 0 0 3

Offered By

BUREAU MANAGEMENT AND EXECUTIVE ASSISTANTSHIP

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

INSTRUCTOR NESRIN DEV

Offered to

BUREAU MANAGEMENT AND EXECUTIVE ASSISTANTSHIP BUREAU MANAGEMENT AND EXECUTIVE ASSISTANTSHIP

Course Objective

Making capable of supporting quality assurance systems and and being a part of the system.

Learning Outcomes of the Course Unit

1   Being able to explain quality related terms 2   Being able to proceed quality standards 3   Being able to set up ISO 9000 quality assurance system 4   Being able to describe other quality related managerial systems. 5   Being able to proceed statistical quality control methods.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Concept of quality 2 Standards and standardization 3 Management quality and standards 4 Environmental standards 5 Quality management models 6 Quality management models and strategic management 7 Midterm 8 Midterm 9 Process management and EFQM 10 Quality control in production process 11 Total quality management, control diagrams 12 Statistical quality control 13 Documantation in quality management 14 Documantation in quality management

Recomended or Required Reading

Textbook(s): Kalite Yönetim Sistemleri - H.Baki Buzlu, Zeus Kitabevi Materials: The Other Sources proposed by the instructor.

Planned Learning Activities and Teaching Methods

1. Lecturing 2. Questioning and answering

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FN Final 3 FCG FINAL COURSE GRADE VZ*0.40 + FN* 0.60 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) VZ*0.40 + BUT* 0.60 *** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

Learning outcomes will be assessed by mid-term and final exams.

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

Derslere %70 oranında katılım zorunludur.

Contact Details for the Lecturer(s)

To be announced.

Office Hours

Office hours will be specified according to the instructor s term programme.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 12 3 36 Preparations before/after weekly lectures 12 1 12 Preparation for midterm exam 1 10 10 Preparation for final exam 1 10 10 Midterm 1 1 1 Final 1 1 1 TOTAL WORKLOAD (hours) 70

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 PO.13 PO.14 PO.15 PO.16 PO.17 PO.18 PO.19 PO.20 LO.1 1 1 1 LO.2 1 1 1 LO.3 1 1 1 LO.4 1 1 1 LO.5 1 1 1