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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS TUR 1016 FRONT OFFICE SERVICES COMPULSORY 3 0 0 4

Offered By

Tourism and Hotel Management

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

ASISTANT PROFESSOR YEŞIM COŞAR

Offered to

Tourism and Hotel Management

Course Objective

This course aims to provide the students with the qualification required to guide on how to carry out front office services.

Learning Outcomes of the Course Unit

1   To become familiar with front office services. 2   To help on how to make individual / personel preparations. 3   To help on how to make job-based organisations. 4   To help on how to carry out front office services. 5   To learn how to coordinate with other departments.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Organizational Structure of Front Office 2 Front Office Procedures 3 Reservation Types 4 Registration Process 5 Front Office Relationship with other departments 6 Check-out Process 7 Overview and Summary 8 Midterm Exam 9 Night-Audit 10 Complaint Management 11 Yield Management 12 Property Management System 13 Computer Applications in Front Office 14 Computer Applications in Front Office 15 Final Exam 16 Final Exam

Recomended or Required Reading

Front office Management in Hospitality Organisations, Murat Emeksiz & Medet Yolal, Detay Yayıncılık.

Planned Learning Activities and Teaching Methods

Requires delivering theoretical course per week.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FCGR FINAL COURSE GRADE 3 ASG ASSIGNMENT VZ * 0.40 + FN * 0.60 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) VZ * 0.40 + BUT * 0.60 *** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

To be announced.

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 12 3 36 Preparations before/after weekly lectures 12 2 24 Preparation for midterm exam 1 6 6 Preparation for final exam 1 8 8 Final 1 2 2 Midterm 1 2 2 TOTAL WORKLOAD (hours) 78

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 LO.1 5 LO.2 5 LO.3 5 LO.4 5 LO.5 5