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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS TUR 2003 FRONT DESK SERVICE AND AUTOMATION SYSTEMS COMPULSORY 2 2 0 3

Offered By

Program of Tourismand Hotel Manegement

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

INSTRUCTOR EDA AVCI

Offered to

Program of Tourismand Hotel Manegement

Course Objective

To introduce the procedures, documents and equipments of front office operations and provide students with skills of delivering and making front office operations effective. To provide the students with competences on using one of the modern hospitality automation systems.

Learning Outcomes of the Course Unit

1   Being able to identify the front office operations, practice the front office procedures. 2   Being able to use the forms of front Office, use the equipments of front Office, manage the relationship between front office and the other departments. 3   Being able to explain the basic characteristics of hotel automation, record reservation and CI/CO operation, make cash operations. 4   Being able to carry out group and agency reservations. 5   Being able to prepare all of the related reports and documents peculiar to hotel automation.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Front Office Operations, Taking Care Of Body, Revising The Official Dresses 2 Points To Consider in Scheduling, Welcoming The Guests, Carrying The Luggage And Parking The Car 3 The Forms And Equipments Used In The Department, The Relationship Between Front Office Department And Housekeeping Department 4 The Relationship Between Front Office Department And Food-Beverage Department 5 The Relationship Between Front Office Department And Department Of Financial and Administrative Affairs 6 Relationship Between Front Office And Sales Marketing Department 7 Mid-Term Exam 8 Mid-Term Exam 9 Reports and Forms Facilitating The Coordination Between Front Office and The Other Departments 10 The Basic Characteristics Of Hotel Automation Menu 11 Reservation Menu And Operations, Profile Operations 12 Indıvıdual, Group And Agency Rezervations, CI/CO Operations, Room Operations, Cash Menu and Operations 13 Folio Operations, Calculation Operations 14 Correction Operations and Correction Of Price in Automation System 15 Final Exam

Recomended or Required Reading

Konaklama Işletmelerinde Önbüro Yönetimi, Burhan ŞENER, Detay Yayınevi, Ankara, 2005, Konaklama Işletmelerinde opera- PMS Otomasyon Programı, Alev Sökmen, Detay Yayıncılık, Ankara, 2009

Planned Learning Activities and Teaching Methods

Lecturing.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FIN FINAL EXAM 3 FCGR FINAL COURSE GRADE (RESIT) VZ * 0.40 + FN * 0.60 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) VZ * 0.40 + BUT * 0.60 *** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

Will be announced.

Contact Details for the Lecturer(s)

Will be announced.

Office Hours

Will be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 12 4 48 Preparations before/after weekly lectures 12 2 24 Preparation for midterm exam 1 5 5 Preparation for final exam 1 8 8 Midterm 1 1 1 Final 1 1 1 TOTAL WORKLOAD (hours) 87

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 PO.13 PO.14 PO.15 PO.16 PO.17 PO.18 PO.19 PO.20 LO.1 1 1 LO.2 1 1 LO.3 1 LO.4 1 LO.5 1