COURSE UNIT TITLE

: PROCESS IMPROVEMENT TECHNIGUES

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
EMT 2016 PROCESS IMPROVEMENT TECHNIGUES ELECTIVE 3 0 0 5

Offered By

Econometrics

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

PROFESSOR DOCTOR IPEK DEVECI KOCAKOÇ

Offered to

Econometrics
Econometrics

Course Objective

The main objective of the course is to give the student an elementary introduction to the techniques used for defining, mapping, managing and improving business processes. This course will give insight into how a performance management system relates to process performance and metrics.

Learning Outcomes of the Course Unit

1   To be able to define the concept of process and process management
2   To be able to define process mapping techniques
3   To be able to explain performance measurement systems.
4   To be able to explain the relations between process management and other management systems.
5   To be able to use basic process improvement tools and techniques

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 1 Definitions on process management
2 2 Elements of a process
3 3 Process definition techniquesı
4 4 Constructing process maps
5 5 Process management and PDCA cycle
6 6 Measuring and improving process performance
7 7 Performance management systems
8 8 Ara Sınav
9 9 Ara Sınav
10 10 Seven quality tools
11 11 Seven new tools
12 12 Six Sigma
13 13 Lean management
14 14 Application case studies

Recomended or Required Reading

Harrington, H. J. (1991) Business Process Improvement, Mc-Graw Hill, New York.
Filiz Eyüboğlu (2010) Süreç Yönetimi ve Süreç Iyileştirme, Sistem Yayıncılık
Process Management, J.Becker, Springer, Germany, 2003
Process Management, E.h. Welan, Mc-Graw Hill, 2003, USA
Management by Process, J. Jeston, J. Nelis, Heiemman, 2008, USA

Planned Learning Activities and Teaching Methods

This course will be presented using class lectures, class discussions, overhead projections, and demonstrations.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 STT TERM WORK (SEMESTER)
2 MTE MIDTERM EXAM
3 MTEG MIDTERM GRADE STT * 0.50 +MTE * 0.50
4 FIN FINAL EXAM
5 FCG FINAL COURSE GRADE MTEG * 0.40 + FIN * 0.60
6 RST RESIT
7 FCGR FINAL COURSE GRADE (RESIT) MTEG * 0.40 + RST * 0.60


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

Prof.Dr.Ipek Deveci Kocakoç ipek.deveci@deu.edu.tr
Doç.Dr.Murat Tanık murat.tanik@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 12 3 36
Make a plan 12 3 36
Preparation for midterm exam 1 17 17
Preparation for final exam 1 24 24
Midterm 1 1 1
Final 1 1 1
TOTAL WORKLOAD (hours) 115

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10
LO.11
LO.21
LO.31
LO.41
LO.51

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

Copyright 2015 DEÜ. BİD

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