COURSE UNIT TITLE

: QUALITY MANAGEMENT

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
TUR 2022 QUALITY MANAGEMENT COMPULSORY 3 0 0 3

Offered By

Tourism Management

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

DOCTOR ERDEM AKTAŞ

Offered to

Tourism Management

Course Objective

This course aims to provide students; understand the concept of quality management concepts, theories of management, total quality management, and the development process, using total quality management tools in tourism enterprises, configuring the quality management system and self- valuation models, evaluate systems and models in terms of quality and economy.

Learning Outcomes of the Course Unit

1   To be able to apply process management in tourism businesess.
2   To be able to use of total quality management tools.
3   To establish quality management systems
4   To make preparations for the application process for the quality awards
5   To evaluate the success of quality management systems and quality of the document in terms of economy.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Management concept
2 Management theories
3 Development of the concept of quality
4 Dimensions of quality
5 The concept of quality of service and its components
6 Development of total quality management, total quality management principles and tools
7 Midterm Exam
8 Midterm Exam
9 The concept of process management
10 Continuous improvement approach
11 Quality economics and priciples
12 Quality management systems-I
13 Quality management systems-II
14 Quality awards
15 Final Exam
16 Final Exam

Recomended or Required Reading

Goetsch, D. L., & Davis, S. B. (2018). Quality management for organizational excellence: Introduction to Total Quality. (8th edition)Upper Saddle River, NJ: Pearson.
Toplam Kalite Yönetimi, Hasan Şimşek, Seçkin Yayıncılık, Ankara, 2010.

Planned Learning Activities and Teaching Methods

Lectures and case studies

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 VZ Vize
2 FN Final
3 BNS BNS VZ*0.40+FN * 0.60
4 BUT Bütünleme Notu
5 BBN Bütünleme Sonu Başarı Notu VZ*0.40+BUT * 0.60


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

1.Midterm Exam: Mid-term exam covers the topics examined in the course and weekly assignments (40%).
2.Final Exam: Final exam covers all subjects in the course content. Students are also responsible for the discussion, practice and case studies (60%).

Assessment Criteria

Exam papers will be evaluated regarding the level of understanding, as well as defining the causality between the basic concepts and issues of the lecture, ability of giving examples and analytical thought, and using relevant terminology.

Language of Instruction

Turkish

Course Policies and Rules

1. It is obligatory to attend at least 70% of the classes
2. Plagiarism of any type will result in disciplinary action.
3. It is essential that students make use of the reading list
4. Students are expected to be involved in class discussions

Contact Details for the Lecturer(s)

erdem.aktas@deu.edu.tr

Office Hours

Friday / 10:00-12:00

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 12 2 24
Tutorials 2 2 4
Preparations before/after weekly lectures 12 2 24
Preparation for midterm exam 1 6 6
Preparation for final exam 1 6 6
Midterm 1 3 3
Final 1 3 3
TOTAL WORKLOAD (hours) 70

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12
LO.15555545555
LO.24444444444
LO.35555555555
LO.45555555555
LO.55555555555