COURSE UNIT TITLE

Offered By

Tourism Management

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

ASSOCIATE PROFESSOR ÖZGÜR DEVRIM YILMAZ

Offered to

Tourism Management

Course Objective

The aim of this course is to provide students a complete perspective of a hotel's housekeeping operation the various processes and procedures that the department performs to provide efficient service for hotel guests.

Learning Outcomes of the Course Unit

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Recomended or Required Reading

1. Thomas J.A. Jones, Professional Management of Housekeeping Operations, 4th Edition, John Wiley & sons,
Inc,2005.
2. Margaret M. Kappa, Aleta Nitschke and Patricia B. Schappert, housekeeping Management, 2nd Edition,
Educational Institute, American Hotel & Motel Association, 1997.

Planned Learning Activities and Teaching Methods

1. Lecture: There will be three lecture sessions every week.
2. Discussion: In the last 20 minutes of the second session a discussion topic related to lecture will be discussed by students.
3. Case study: Every week, in the third session a case study related to the course outline will be practiced.

Assessment Methods

Further Notes About Assessment Methods

None

Assessment Criteria

1. The student will be able explain the role and importance of the housekeeping department in hotel operations.
2. The student will be able to identify and discuss performance and productivity standards that are used in
organizing the housekeeping department.
3. The student will be able to discuss the safety and security issues that affect the housekeeping department.
4. The student will be able to list the procedures and activities in guestroom cleaning and define cost-effective use
of supplies and labor during cleaning process.
5. The student will be able to discuss the steps of inventory management and evaluate the importance of inventory control.

Language of Instruction

English

Course Policies and Rules

1. Attending at least 70 percent of lectures is mandatory.
2. Plagiarism of any type will result in disciplinary action.
3. Participation to the course and discussions during the classes is required.
4. Late arrivals to the class should be avoided.
5. All electronic devices should be kept close during the lectures.

Contact Details for the Lecturer(s)

devrim.yilmaz@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Contribution of Learning Outcomes to Programme Outcomes