COURSE UNIT TITLE

: TOUR PLANNING AND GUIDING SERVICES IN TOURISM

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
ELECTIVE

Offered By

Tourism Management

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

DOCTOR MANOLYA AKSATAN KAPLANSEREN

Offered to

Tourism Management

Course Objective

The aim of this course is to provide detailed information about tour planning and tour guiding activities.

Learning Outcomes of the Course Unit

1   Identify the main activities that should be done pre-tour, during tour, pre-departure and departure and follow through.
2   Outline the basic issues of contracts between transportation, lodging establishment and point out the important clauses.
3   Outline main types of problems that can be faced during the tour with other travel partners.
4   Explain the different price components of a tour package and how a holiday cost is calculated.
5   Describe the procedures that should be done during an emergency.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Tourism in the 21st Century
2 Types of Tours
3 Destination Research, Development and Supplier Negotiations
4 Tour Itinerary Planning
5 Pricing the Tour
6 Pre-Tour Operations and Tour Execution
7 Taking Charge of the Tour Group
8 Communicating with Tour Members Encountering with Unusual Personalities
9 The Post Tour Phase
10 Term Project Presentations
11 Term Project Presentations
12 Term Project Presentations

Recomended or Required Reading

1. Mitchell, G. (2005). How to start a Tour Guiding Business. GEM Group Publishings.
2. Mancini, M. (2001). Conducting Tours, Delmar Publishings.
3. Bartlett, G. (2014). How to Start and Operate a Profitable Tour Business: Make Money While Traveling and Guiding Tours. US: Group Tour Solutions.

Planned Learning Activities and Teaching Methods

1. Lecture
2. Assignment
3. Term Project

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 PRJ PROJECT
3 ASG ASSIGNMENT
4 FIN FINAL EXAM
5 FCG FINAL COURSE GRADE MTE*0.30+PRJ*0.30+ASG*0.10+FIN*0.30
6 RST RESIT
7 FCGR FINAL COURSE GRADE(RESIT) MTE*0.30+PRJ*0.30+ASG*0.10+RST*0.30


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

1. The students will be able to list the activities that should be done by the tour guide before tour, during tour, pre-departure, departure and after departure.
2. The students will be able to list several problems that can be faced related to hotels, restaurants, transportation companies and other travel partners.
3. The students will be able define tourist types and discuss characteristics of each type.
4. The students will be able to identify ways in handling complaints and solving difficult situations.
5. The students will be able to describe the procedures that should be done during an emergency.
6. The students will be able to calculate tour cost.

Language of Instruction

English

Course Policies and Rules

1. Attending at least 70 percent of lectures is mandatory.
2. Plagiarism of any type will result in disciplinary action.
3. Tardiness and early departure from lecture will be referred as absenteeism.
4. Using cell-phone for messages or any electronic devices during the course are strictly prohibited.
5. Participation to the course and discussions during the classes are required.

Contact Details for the Lecturer(s)

To be announced.

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 12 3 36
Preparations before/after weekly lectures 12 2 24
Preparation for midterm exam 1 8 8
Preparation for final exam 1 8 8
Preparation for quiz etc. 0 0 0
Preparing assignments 1 6 6
Project Preparation 1 10 10
Preparing presentations 1 6 6
Final 1 1 1
Midterm 1 1 1
Quiz etc. 0 0 0
TOTAL WORKLOAD (hours) 100

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12PO.13PO.14PO.15PO.16PO.17PO.18PO.19
LO.15
LO.255
LO.3455
LO.455544
LO.5555

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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