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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS MSH 0025 QUALITY MANAGEMENT SYSTEMS ELECTIVE 2 0 0 2

Offered By

Efes Vocational School

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

Offered to

Efes Vocational School Program of Tourismand Hotel Manegement

Course Objective

To introduce the quality management systems , standarts and certifactions that are used in the world and in our country.

Learning Outcomes of the Course Unit

1   To be able to explain quality management system 2   To know quality management system standards 3   To be able to establish the quality management system in an organization.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 The Concept Of Quality 2 Standard And Standardization 3 The Importance Of Standard in The Service Industry 4 Management Quality And Standards 5 Management Quality And Standards, Enviromental Standards 6 Enviromental Standards 7 Mid-Term Exam 8 Mid-Term Exam 9 Quality Management Sytem Models 10 Quality Management Sytem Models 11 Strategic Management 12 Process Management System 13 Resource Management System 14 Quality Assurance Sytems 15 Final Exam

Recomended or Required Reading

Kalite Yönetim Sistemleri Baki Buzlu

Planned Learning Activities and Teaching Methods

Lecturing.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FIN FINAL EXAM 3 FCGR FINAL COURSE GRADE (RESIT) VZ * 0.40 + FN * 0.60 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) VZ * 0.40 + BUT * 0.60 *** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

Will be announced.

Contact Details for the Lecturer(s)

Will be announced.

Office Hours

Will be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 12 2 24 Preparations before/after weekly lectures 12 1 12 Preparation for midterm exam 1 5 5 Preparation for final exam 1 8 8 Midterm 1 1 1 Final 1 1 1 TOTAL WORKLOAD (hours) 51

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 PO.13 PO.14 PO.15 PO.16 PO.17 PO.18 PO.19 PO.20 LO.1 1 LO.2 1 1 LO.3 1 1 1 1