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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS ERA 3206 TOTAL QUALITY MANAGEMENT AND CONTROL ELECTIVE 3 0 0 5

Offered By

Business Administration

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

PROFESSOR HILMI YÜKSEL

Offered to

Business Administration Business Administration

Course Objective

Analysis of total quality management culture and explanation of methods and tools used to achieve continuous improvement with the philosophy of total quality management in accordance with the conditions necessary for business

Learning Outcomes of the Course Unit

1   Recognizing Total Quality Philosophy 2   Sort the basic principles of total quality management 3   Quality development tools list 4   Implement the objectives of quality improvement 5   Statistical quality control to express

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Quality and quality management and the historical development of quality management 2 The basic philosophy and principles of total quality management 3 Quality costs, process management 4 Quality development tools 5 Quality function deployment, failure mode and effects analysis 6 The quality management system, ISO 9001:2008 Quality Management System 7 Environmental management system, ISO 14001:2004 environmental management system 8 Midterm Exam 9 Midterm Exam 10 The internal audit 11 Statistical quality control, quality control charts 12 Quality control charts 13 Process capability analysis, sampling plans 14 Six sigma

Recomended or Required Reading

Doğan, Ö ve Tütüncü, O. (2003) Hizmet Işletmelerinde Toplam Kalite Yönetimi Kapsamında ISO 9001: 2000, Fakülteler Kitapevi, Izmir. Işığıçok E. (2005) Toplam Kalite Yönetimi Bakış Açısıyla Istatistiksel Kalite Kontrolü, Ezgi Kitabevi Yayınları Yüksel H. (2010). Üretim/Işlemler Yönetimi: Temel Kavramlar, Nobel Yayınları, Ankara

Planned Learning Activities and Teaching Methods

Interactive lectures, case study method

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 MTEG MIDTERM GRADE MTEG * 1 3 FIN FINAL EXAM 4 FCGR FINAL COURSE GRADE MTEG * 0.40 + FIN * 0.60 5 RST RESIT 6 FCGR FINAL COURSE GRADE (RESIT) MTEG * 0.40 + RST * 0.60

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

English

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

E-mail: hilmi.yuksel@deu.edu.tr

Office Hours

Wednesday 14.00-15.00

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 12 3 36 Preparations before/after weekly lectures 12 3 36 Preparation for midterm exam 1 12 12 Preparation for final exam 1 16 16 Preparing assignments 1 10 10 Preparing presentations 1 5 5 Final 1 1 1 Midterm 1 1 1 TOTAL WORKLOAD (hours) 117

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 PO.13 PO.14 PO.15 LO.1 1 1 LO.2 1 1 LO.3 1 1 LO.4 1 LO.5 1 1