COURSE UNIT TITLE

Offered By

Graduate School of Natural and Applied Sciences

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR ŞEYDA AYŞE YILDIZ

Offered to

INDUSTRIAL ENGINEERING - NON THESIS
INDUSTRIAL ENGINEERING
INDUSTRIAL ENGINEERING
INDUSTRIAL ENGINEERING - NON THESIS (EVENING PROGRAM)

Course Objective

Today, a majority of people are employed in the service function of the economy, where staff schedules are often the most critical concern and major determinant for both cost and service level. People in operational environments need guidance on measures for employee scheduling effectiveness, as well as an understanding of the advantages and disadvantages of various methods available for developing scheduling solutions. This course will consolidate, integrate, and extend results that are relatively inaccesible to students since these concepts are either ignored or at most, receive 10 percent of the time in academic courses dealing with production planning.

Learning Outcomes of the Course Unit

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Recomended or Required Reading

Selected material from the literature
Haksever, C., Render, B., Russell R.S., Murdick, R.G. Service Management and Operations, Prentice Hall Pub., 2000
Fitzsimmons, J. A.., Fitzsimmons H.J. Service Management for Competitive Advantage, Mc Graw Hill Pub., 1994

Planned Learning Activities and Teaching Methods

The course is taught in a lecture, class presentation and discussion format. Besides the taught lecture, student presentations are organized and they are presented at the scheduled lectures for all the students.

Assessment Methods

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

English

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

Assoc.Prof.Dr. Şeyda Topaloğlu
e-mail: seyda.topaloglu@deu.edu.tr
tel: 301 7611

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Contribution of Learning Outcomes to Programme Outcomes