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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS ENM 5011 TOTAL QUALITY MANAGEMENT ELECTIVE 3 0 0 8

Offered By

Graduate School of Natural and Applied Sciences

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR ADIL BAYKASOĞLU

Offered to

ENGINEERING MANAGEMENT- NON THESIS (EVENING PROGRAM)

Course Objective

This course focuses on tools and techniques in Total Quality Management.

Learning Outcomes of the Course Unit

1   Appreciate the complexity of organizational quality issues. 2   Address typical Quality Management problems with greater confidence. 3   Expand their knowledge of Quality Management concepts and practices. 4   Understand and apply the various tools and techniques of Quality Management. 5   Anticipate issues and problems they will face when implementing quality programs

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Course Introduction 2 Contemporary TQM Concepts and Issues (Deming, Juran, Crosby, Ishikawa, Taguchi, Feigenbaum), Customer Satisfactions 3 Supplier Partnership, Performance Measures 4 Team Buildings, Teamwork, Quality Circles 5 Problem Solving and Decision Making, Continuous Process Improvement (CPI) 6 The Seven Basic Japanese Tools for CPI (Cause and Effect Analysis, Stratification Analysis, Check Sheet, Histogram, Scatter Diagram, Pareto Analysis, Process Control Charts), Case Study 7 The Seven Basic Japanese Tools for CPI (Cause and Effect Analysis, Stratification Analysis, Check Sheet, Histogram, Scatter Diagram, Pareto Analysis, Process Control Charts), Case Study 8 The Seven New Japanese Tools for CPI (Relations Diagram, Affinity Diagram, Systematic Diagram, Matrix Diagram, Matrix Data Analysis, Process Decision Program Chart, Arrow Diagram), Case Study 9 The Seven New Japanese Tools for CPI (Relations Diagram, Affinity Diagram, Systematic Diagram, Matrix Diagram, Matrix Data Analysis, Process Decision Program Chart, Arrow Diagram), Case Study 10 Failure Mode and Effect Analysis, Case Study 11 Benchmarking, Case Study 12 Implementing Total Quality Management 13 Presentations 14 Presentations

Recomended or Required Reading

Besterfield, D. H., Besterfield-Michna, C., Bestefield, G. H., and Besterfield-Sacre, M., Total Quality Management, Prentice-Hall, 2003, third edition.

Planned Learning Activities and Teaching Methods

Lecture / Question-Answer / Discussion / Problem solving / Case study / Group study

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 RPT REPORT 2 CAS CASE STUDY 3 FIN FINAL EXAM 4 FCG FINAL COURSE GRADE RPT *0.30 + CAS *0.30 +FIN *0.40 5 RST RESIT 6 FCGR FINAL COURSE GRADE (RESIT) RPT *0.30 + CAS *0.30 +RST *0.40

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

English

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

To be announced.

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 14 3 42 Preparations before/after weekly lectures 14 2 28 Preparation for final exam 1 25 25 Preparing assignments 10 10 100 Final 1 3 3 TOTAL WORKLOAD (hours) 198

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 LO.1 2 5 3 LO.2 3 4 4 1 4 LO.3 2 4 3 5 LO.4 5 2 3 LO.5 5 1 4 1