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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS TUR 2009 ORGANIZATIONAL COMMUNICATION COMPULSORY 3 0 0 3

Offered By

Tourism and Hotel Management

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

ASISTANT PROFESSOR ILKAY TAŞ GÜRSOY

Offered to

Tourism and Hotel Management

Course Objective

This course aims to provide students with fundamental knowledge and skills related to communication which they can apply in working life.

Learning Outcomes of the Course Unit

1   Describing main functions of communication 2   Analyzing communication process by seperating the elements of communication process 3   Understanding rules of verbal and non-verbal communication process to working life 4   Realizing communication problems and proposing solutions 5   Using written communication tools

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 The conceptual framework: Communication in daily life and work life 2 Types of communication Intra-personal 3 Introduction to Interpersonal Communication The Communication Process Model Information (Media) Richness of Communication Channels 4 Interpersonal communication (continued) Knowing your social style/ others social style How to motivate others 5 Organizational Culture and Ethics Organizational Culture and Communication/ The Impact of Organizational Structure on Organizational Communication 6 Intra group Communication Models 7 Mid-Term Exam 8 Mid-Term Exam 9 Understanding How PeopleExpress Themselves to Others 10 Conflict Management Conflict handling Negotiation 11 Defense Mechanisms 12 Written Communication Formal rules for written communication for Turkish and English business communication 13 Writing Cover Letter Replying to a job application Letter for a service request/ requesting information / confirmation letter 14 Report Memo Brochure 15 Final Exam 16 Final Exam

Recomended or Required Reading

Temel kaynak: Michelle Bennie, A Guide to Good Business Communication, How to Boks Ltd, Oxford, 2009. Yardımcı kaynaklar: Patrick Forsyth, How to Write Reports and Proposals, Kegan Page, London, 2010. Demet Gürüz, Ayşen Temel Eğinli, Iletişim Becerileri, Nobel Yayın Dağıtım, 2008.

Planned Learning Activities and Teaching Methods

Lecture and group assignment

Assessment Methods

Successful / Unsuccessful

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

English

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

e-mail: ilkay.tas@deu.edu.tr

Office Hours

Monday: 10:00-14:00

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 12 3 36 Preparations before/after weekly lectures 10 1 10 Preparing assignments 1 10 10 Preparation for final exam 1 15 15 Preparation for midterm exam 1 12 12 Midterm 1 2 2 Final 1 2 2 TOTAL WORKLOAD (hours) 87

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 LO.1 5 LO.2 5 LO.3 5 5 LO.4 5 5 LO.5 5