COURSE UNIT TITLE

: FRONT OFFICE AND HOUSEKEEPING AUTOMATION SYSTEMS

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
TUR 3009 FRONT OFFICE AND HOUSEKEEPING AUTOMATION SYSTEMS COMPULSORY 3 0 0 3

Offered By

Tourism and Hotel Management

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

INSTRUCTOR NIL SONUÇ

Offered to

Tourism and Hotel Management

Course Objective

The Front Office and Housekeping Automation Systems course has the objective of making the students gain the ability and knowledge to use the basic central reservations systems used in today's hospitality industry, especially Opera.

Learning Outcomes of the Course Unit

1   Learn the basics of the central reservations systems in current hospitality industry.
2   Apply the usage of this system with the case examples on the computer.
3   Have the knowledge of using efficiently the reservations systems for blocking the reservations for the groups and individual customers.
4   Check and control the sales flow on this system.
5   Make the necessary reports with the system.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Key Features of Hotel Reservation Systems
2 Global Perspective of Opera
3 Making Automatic Rate and Inventory Controls
4 Function of Full Reservation
5 Group and Block Features
6 Sales Flow Control
7 Midterm Exam
8 Midterm Exam
9 Multi-Property Rate Display
10 Efficient Searching
11 Reports and Logs
12 Channel Management
13 Benefits of Opera for International Hotel Industry
14 Future of Reservations Management
15 Final Exam
16 Final Exam

Recomended or Required Reading

Materials:
Konaklama Işletmelerinde OPERA-PMS OTOMASYON PROGRAMI, Alev Sökmen, Detay Yayıncılık, 2009, Ankara, ISBN: 978-605-5681-25-8
Opera help menu explications and opera-pms internet site of Protel.
Also youtube tutorial videos for opera pms are adviced.

Planned Learning Activities and Teaching Methods

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 FIN FINAL EXAM
3 FCGR FINAL COURSE GRADE MTE*0.40+FIN * 0.60
4 RST RESIT
5 FCG FINAL COURSE GRADE MTE*0.40+RST * 0.60


Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

English

Course Policies and Rules

The student is required to be at class on time.
The student is expected to obey the rules of the classroom and the school.
The student is expected to attend the course regularly.
The student is expected to fulfil his responsibilities such as passing the exams.

Contact Details for the Lecturer(s)

nil.sonuc@deu.edu.tr

Office Hours

Will be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 12 3 36
Preparations before/after weekly lectures 12 2 24
Preparation for midterm exam 1 7 7
Preparation for final exam 1 7 7
Midterm 1 2 2
Final 1 2 2
TOTAL WORKLOAD (hours) 78

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12
LO.1555555
LO.2555555
LO.3555555
LO.4555555
LO.5555555

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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