COURSE UNIT TITLE

: CONFLICT MANAGEMENT SKILLS CLINIC

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
IAÇ 5018 CONFLICT MANAGEMENT SKILLS CLINIC COMPULSORY 3 0 0 6

Offered By

Conflict Resolution (English)

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR ABBAS TÜRNÜKLÜ

Offered to

Conflict Resolution (English)

Course Objective

The aim of the course is to analyze conflict, understand the dynamics between the parties in a conflict, and determining the appropriate method of conflict resolution. In addition the course will cover the most important conflict management strategy which is negotiation. This course will provide necessary skills; one can effectively exercise the available or create options for managing conflict and negotiation

Learning Outcomes of the Course Unit

1   Gain an understanding of central concepts in conflict management and negotiation process
2   Identify possible individual, group, and organizational level factors affecting conflict and negotiation situations
3   Obtain exposure to selective aspects of the conflict management and negotiation literature
4   Develop oral/written communication skills; articulate and defend his/her position
5   Develop and enhance the essential interpersonal skills to be an effective team member

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Nature and Meaning of Conflict
2 Inner Experience of Conflict and Conflict Interaction
3 Intrapersonal & Interpersonal Conflict
4 Intragroup & Intergroup Conflict
5 Case study and role playing
6 Conflict Resolution
7 Third Party Intervention
8 Claiming and Creating Value in Negotiations
9 The Psychology of Negotiation
10 Negotiating in the Real World I
11 Negotiating In the Real World II
12 Term Project Presentation
13 Term Project Presentation
14 Review

Recomended or Required Reading

M. Rahim, M. (2010). Managing Conflict in Organizations. Transaction Publishers.
Joseph P. Folger, Marshall Scott Poole, Randall K. Stutman, (2009). Working Through Conflict: Strategies for Relationships, Groups, and Organizations. Pearson Publishing.
Malhotra, D., Bazerman, M. (2008) Negotiation Genius. Bantam.

Planned Learning Activities and Teaching Methods

1. Lecture
2. Case Studies
3. Term Project

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 FCG FINAL COURSE GRADE
3 FCGR FINAL COURSE GRADE MTE * 0.40 + FCG* 0.60
4 RST RESIT
5 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.40 + RST* 0.60


Further Notes About Assessment Methods

None

Assessment Criteria

1. The learner will categorize central concepts in conflict management and negotiation.
2. The learner will explain individual, group, and organizational level factors effecting conflict and negotiation situations.
3. The learner will formulate key techniques to resolve conflict and negotiate effectively.

Language of Instruction

English

Course Policies and Rules

1. Attending at least 70% of lectures is mandatory.
2. Plagiarism of any type will result in disciplinary action

Contact Details for the Lecturer(s)

omur.ozmen@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 13 3 39
Preparations before/after weekly lectures 12 2 24
Preparation for midterm exam 1 15 15
Preparation for final exam 1 20 20
Preparing assignments 3 15 45
Final 1 2 2
Midterm 1 2 2
TOTAL WORKLOAD (hours) 147

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8
LO.12
LO.23
LO.3444
LO.4355
LO.555

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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