COURSE UNIT TITLE

: DISPUTE MANAGEENT

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
ÇIN 7041 DISPUTE MANAGEENT COMPULSORY 3 0 0 6

Offered By

Human Resources Non-Thesis (evening)

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

ASISTANT PROFESSOR CEMILE ÇETIN

Offered to

Human Resources Non-Thesis (evening)

Course Objective

To determine cause of conflict in basic vital process, be aware of alternative solutions and negotiating skills to equip on eof the solutions based on the use of mediation

Learning Outcomes of the Course Unit

1   Learning the facts and causes of conflict
2   To learn the conflict management
3   Empathy as a precondition for reconciliation
4   To achieve the emotion and anger management
5   Ability to perform stress management
6   To win negotiation skills
7   To gain the ability to mediate for different levels

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Concept of Conflict and Causes of Conflict
2 Types of Conflict
3 Approaches of Conflict, Conflict Process and Benefits / Loos of Conflict
4 Models of Conflict Resolution and Conflict Management Styles
5 Conflict Management and Communnication
6 Conflict Management and Non-Verbal Communication
7 Stress Management in Conflict Management
8 Midterm Exam
9 Emotion and Anger Management in Conflict Management
10 Negotiations for Constructive and Peaceful Relations in Conflict Management
11 Negotiations for Constructive and Peaceful Relations in Conflict Management
12 Solving Conflict with the Support of the Unbiased third Person: Mediation
13 Mediation Process
14 Mediation Process and Results

Recomended or Required Reading

Conflict Management in The Workplace, Shay and Margaret McConnon, Third Edition, 2008,
Oxford.
Uyuşmazlık Analizi ve Çözümü:Insan Uyuşmazlıklarının Kaynakları ve Çözüm Paradigmaları,
Muzaffer Tercan Yılmaz, 2006, Nobel Yayınevi
Çatışmaları Aşarak Dönüştürmek:Çatışma Çözümüne Giriş, Johan Galtung(Çev:Havva Kök),
2009, Ankara, Usak Yayınları
Iş Hayatında Uzlaşma Ilkeleri, Peter Economy(Çev:E.Sabri Yarmalı), 1997, Istanbul,
Hayat Yayınları

Planned Learning Activities and Teaching Methods

Theoretical teaching
Seminar works

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 STT TERM WORK (SEMESTER)
3 FIN FINAL EXAM
4 FCG FINAL COURSE GRADE MTE * 0.30 + STT * 0.30 + FIN* 0.40
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + STT * 0.30 + RST* 0.40


Further Notes About Assessment Methods

None

Assessment Criteria

All learning outcomes are measured by seminar works, midterm exam and final exam

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

E-mail: cemile.gurcay@deu.edu.tr

Office Hours

Tuesday : 16.00-17.00

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 13 3 39
Preparations before/after weekly lectures 13 5 65
Preparation for final exam 1 10 10
Preparing assignments 1 10 10
Preparing presentations 1 10 10
Midterm 1 3 3
Final 1 3 3
TOTAL WORKLOAD (hours) 140

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5
LO.144
LO.245
LO.345
LO.454
LO.555
LO.6
LO.7

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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