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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS SEC 4022 QUALITY MANAGEMENT SYSTEMS AUTOMATION ELECTIVE 3 0 0 5

Offered By

Tourism Management

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

PROFESSOR OSMAN AVŞAR KURGUN

Offered to

Tourism Management

Course Objective

The aim of this course is; to get basic knowledge about quality and to make quality documentation by learning the automation of quality management systems in tourism enterprises.

Learning Outcomes of the Course Unit

1   To be able to have knowledge about quality management systems 2   To be able to make quality management system documentation 3   To be able to have knowledge about internal and external customer satisfaction 4   To be able to create process diagrams for tourism enterprises 5   To be able to play an effective role in quality studies

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Quality Management Systems 2 Quality Management Systems Automation 3 Process Management 4 Process Management 5 Documentation Management 6 Regulation, Preventative and Remedial Actions 7 Midterm Exam 8 Midterm Exam 9 Internal Audit Concept and Audit Management 10 Customer Complaints Management 11 Internal and Customer Surveys 12 Calibration and Maintenance Management 13 Case Studies 14 Case Studies 15 Final Exam 16 Final Exam

Recomended or Required Reading

Main Reference: Ercan Taşkın and Kenan Mehmet Ekici, Kalite Güvence Standartları, Ankara, Savaş Yayınevi. Other References: Nilgün Sarp, Toplam Kalite Yönetimi Uygulamaları, Ankara, Siyasal Kitabevi. Joel E. Ross, Total Quality Management: Text, Cases and Reading, London, St. Lucie Press.

Planned Learning Activities and Teaching Methods

Lectures and case studies

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FIN FINAL EXAM 3 FCGR FINAL COURSE GRADE MTE*0.40+FIN * 0.60 4 RST RESIT 5 FCG FINAL COURSE GRADE MTE*0.40+RST * 0.60

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

To be announced.

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 12 3 36 Preparations before/after weekly lectures 12 3 36 Preparation for midterm exam 1 12 12 Preparation for final exam 1 12 12 Preparing assignments 2 12 24 Midterm 1 2 2 Final 1 2 2 TOTAL WORKLOAD (hours) 124

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 LO.1 5 5 5 LO.2 5 5 5 LO.3 5 LO.4 5 5 5 LO.5 5 5 5