COURSE UNIT TITLE

: FRONT OFFICE MANAGEMENT

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
TUR 3003 FRONT OFFICE MANAGEMENT COMPULSORY 3 0 0 3

Offered By

Tourism and Hotel Management

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

ASISTANT PROFESSOR YEŞIM COŞAR

Offered to

Tourism and Hotel Management

Course Objective

This course aims to provide the students with the qualification required to guide on how to carry out front office services.

Learning Outcomes of the Course Unit

1   To become familiar with front office services.
2   To help on how to make individual / personel preparations.
3   To help on how to make job-based organisations.
4   To help on how to carry out front office services.
5   To learn how to coordinate with other departments.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Front office services and forms of front office department, Considerations of individual caring and uniform control
2 How to prepare and keep on balance the working schedule charts
3 Welcoming of guests, carrying their luggages, and parking their cars
4 Relationship between front office department and housekeeping department
5 Relationship between front office department and food-beverage department
6 Relationship between front office department and administrative department
7 Midterm Exam
8 Midterm Exam
9 Reports and forms used for coordinating front office department and food-beverage department
10 Relationship between front office department and finance department
11 Relationship between front office department and technical service department
12 Relationship between front office department and marketing and sales department
13 Reports and forms used
14 Reports and forms used
15 Final Exam
16 Final Exam

Recomended or Required Reading

Nevzat Eraslan, Önbüro Işlemleri ve Yönetimi, Detay Yayıncılık

Planned Learning Activities and Teaching Methods

Requires delivering theoretical course per week.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 FIN FINAL EXAM
3 FCG FINAL COURSE GRADE MTE * 0.40 + FIN * 0.60
4 RST RESIT
5 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.40 + RST * 0.60


Further Notes About Assessment Methods

None

Assessment Criteria

Assessment Criteria

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

To be announced.

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 12 3 36
Preparations before/after weekly lectures 12 1 12
Preparation for midterm exam 1 10 10
Preparation for final exam 1 15 15
Midterm 1 1 1
Final 1 1 1
TOTAL WORKLOAD (hours) 75

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12PO.13PO.14PO.15PO.16
LO.15
LO.25
LO.35
LO.45
LO.55