Dokuz Eylül University Information Package / Courses Catalog

Description of Individual Course Units

Course Unit Code	Course Unit Title	Type Of Course	D	U	L	ECTS
UAT 4015	QUALITY SYSTEMS IN FORIGN TRADE	ELECTIVE	3	0	0	3

Offered By

International Trade

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

Offered to

International Trade

Course Objective

The aim of this course is to provide students a thorough understanding of the strategic importance of quality management and how quality management techniques can be used to provide a competitive advantage in the marketplace

Learning Outcomes of the Course Unit

1	Demonstrate an understanding of the importance of quality to sustain competitiveness in the markets.
2	Use quality tools in order to acquire quality in products and services.
3	Use QFD to capture voice of the customer and to produce and design products and services according to customer needs.
4	Improve oral and written communication skills through group work, class discussions and presentations.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week	Subject	Description
1	Introductıon
2	Different Perspectives on Quality
3	Quality Theory
4	International Quality Awards and Quality Standards
5	Tools of Quality
6	Quality Function Deployment
7	Mid-term Exam
8	Mid-term Exam
9	Quality Function Deployment Application
10	Designing Quality Services
11	SERVQUAL Application
12	Term Project Presentations
13	Term Project Presentations
14	Term Project Presentations
15	Final Exam
16	Final Exam

Recomended or Required Reading

Parlak, S. (2004) Işletmelerde Toplam Kalite Yönetimi, Ankara: Ekin Yayınları
Ertuğrul, I. (2006) Toplam Kalite Kontrol: Kalite Güvenliği ve ISO 9000 Standartları, Toplam Kalite Yönetimine Ilişkin bir Işletme Uygulaması, Ankara: Ekin Yayınları

Planned Learning Activities and Teaching Methods

Lecture by instructor, class discussion conducted by instructor, problem solving or case studies, question and answer teaching method

Assessment Methods

SORTING NUMBER	SHORT CODE	LONG CODE	FORMULA
1	MTE	MIDTERM EXAM
2	FIN	FINAL EXAM
3	FCG	FINAL COURSE GRADE	MTE * 0.40 + FIN * 0.60
4	RST	RESIT
5	FCGR	FINAL COURSE GRADE (RESIT)	MTE * 0.40 + RST * 0.60

Further Notes About Assessment Methods

None

Assessment Criteria

Skill in analysis, synthesis and critical thinking; skill in problem solving; skill in application via midterm and final exams.

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

To be announced.

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities	Number	Time (hours)	Total Work Load (hours)
Lectures	12	3	36
Preparations before/after weekly lectures	12	2	24
Preparation for midterm exam	1	10	10
Preparation for final exam	1	10	10
Final	1	2	2
Midterm	1	2	2
TOTAL WORKLOAD (hours)			84

Contribution of Learning Outcomes to Programme Outcomes

PO/LO	PO.1	PO.2	PO.3	PO.4	PO.5	PO.6	PO.7	PO.8	PO.9	PO.10	PO.11	PO.12	PO.13	PO.14	PO.15
LO.1	5	5	5
LO.2				5	5	5
LO.3							5	5	5
LO.4										5	5	5	5	5	5

COURSE UNIT TITLE

DEGREE PROGRAMMES

Description of Individual Course Units

Offered By

Level of Course Unit

Course Coordinator

Offered to

Course Objective

Learning Outcomes of the Course Unit

Mode of Delivery

Prerequisites and Co-requisites

Recomended Optional Programme Components

Course Contents

Recomended or Required Reading

Planned Learning Activities and Teaching Methods

Assessment Methods

Further Notes About Assessment Methods

Assessment Criteria

Language of Instruction

Course Policies and Rules

Contact Details for the Lecturer(s)

Office Hours

Work Placement(s)

Workload Calculation

Contribution of Learning Outcomes to Programme Outcomes

CONTACT INFORMATION