COURSE UNIT TITLE

Offered By

BUSINESS ADMINISTRATION

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

ASSISTANT PROFESSOR SELCEN KILIÇASLAN GÖKOĞLU

Offered to

BUSINESS ADMINISTRATION

Course Objective

The aim of the course is to analyze conflict, understand the dynamics between the parties in a conflict, and determining the appropriate method of conflict resolution. In addition the course will cover the most important conflict management strategy which is negotiation. This course will provide necessary skills; one can effectively exercise the available or create options for managing conflict and negotiation.

Learning Outcomes of the Course Unit

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Recomended or Required Reading

M. Rahim, M. (2010). Managing Conflict in Organizations. Transaction Publishers.
Joseph P. Folger, Marshall Scott Poole, Randall K. Stutman, (2009). Working Through Conflict: Strategies for Relationships, Groups, and Organizations. Pearson Publishing.
Malhotra, D., Bazerman, M. (2008) Negotiation Genius. Bantam.

Planned Learning Activities and Teaching Methods

1. Lecture
2. Case Studies
3. Term Project

Assessment Methods

Further Notes About Assessment Methods

None

Assessment Criteria

1. The learner will categorize central concepts in conflict management and negotiation.
2. The learner will explainindividual, group, and organizational level factors effecting conflict and negotiation situations.
3. The learner will formulate key techniques to resolve conflict and negotiate effectively.

Language of Instruction

English

Course Policies and Rules

1. Attending at least 70% of lectures is mandatory.
2. Plagiarism of any type will result in disciplinary action.

Contact Details for the Lecturer(s)

selcen.kilicaslan@deu.edu.tr

Office Hours

TBA

Work Placement(s)

None

Workload Calculation

Contribution of Learning Outcomes to Programme Outcomes