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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS MSH 0118 CRISIS MANAGEMENT IN TOURISM BUSINESS ELECTIVE 3 0 0 4

Offered By

Efes Vocational School

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

Offered to

Catering Services Programme Program of Tourismand Hotel Manegement Program Of Civil Aviation Management

Course Objective

The aim of this course is to stress the importance of crisis management. Additionally, to convey to students organizational structure in Turkey through examples of crisis management.

Learning Outcomes of the Course Unit

1   Knows the concepts of crisis and crisis management. 2   Understand the importance of crisis management in tourism enterprises. 3   Develop strategies to overcome crisis situations in tourism enterprises

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 The Concept Of Crisis And Crisis Management 2 Characteristics And Types Of Crisis 3 The Negative And Positive Effects Of Crisis 4 Factors Causing Crisis 5 The Process Of Crisis 6 The Process Of Crisis Management 7 Mid-Term Exam 8 Mid-Term Exam 9 Crisis Management Strategies 10 Crisis And Learning 11 Crisis Management In Tourism Enterprises 12 Presentation Of Case Studies 13 Presentation Of Case Studies 14 Presentation Of Case Studies 15 Final Exam

Recomended or Required Reading

Tüz, Vergiliel M., Kriz Yönetimi, Işletmelerde Uygulama Için Temel Adımlar, Istanbul: Alfa Yay.,2004.

Planned Learning Activities and Teaching Methods

Lecturing.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FIN FINAL EXAM 3 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.50 + FIN * 0.50 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.50 + RST * 0.50 *** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

exam

Language of Instruction

Turkish

Course Policies and Rules

Will be announced.

Contact Details for the Lecturer(s)

Will be announced.

Office Hours

Will be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 12 2 24 Preparations before/after weekly lectures 12 4 48 Preparation for midterm exam 1 5 5 Preparation for final exam 1 8 8 Midterm 1 5 5 Final 1 5 5 TOTAL WORKLOAD (hours) 95

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 PO.13 PO.14 PO.15 PO.16 PO.17 PO.18 PO.19 PO.20 LO.1 1 LO.2 1 1 1 LO.3 1 1 1