COURSE UNIT TITLE

: QUALITY MANAGEMENT IN HEALTH INSTITUTIONS

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
IHS 5004 QUALITY MANAGEMENT IN HEALTH INSTITUTIONS COMPULSORY 3 0 0 4

Offered By

Hospital and Healtcare Organizations Management

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR ONUR ÖZVERI

Offered to

Hospital and Healtcare Organizations Management

Course Objective

Course aims to learn about theoretical framework and practices of methods and techniques regarding quality management and to understand how and where these techniques are applied in healthcare organizations. Students completing this lesson should be able to effectively use quality management techniques applied through organizations.

Learning Outcomes of the Course Unit

1   Measuring service quality through healthcare organizations.
2   Analyze problems about quality.
3   Establish business processes
4   Develop business processes
5   Determining patient needs in healthcare industry and developing service quality
6   Determining quality costs

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Definitions of basic quality concepts
2 Historical Background of Quality
3 Total Quality Management
4 Service Quality, Measurement of Service Quality
5 Quality Management Systems
6 Simple quality development tools
7 5S in Healthcare Industry
8 Kano and Quality Function Deployment
9 Process Management
10 Establishing Business Processes
11 Improving Business Processes
12 Quality Awards
13 Student Presentations
14 Conclusion and Evaluation

Recomended or Required Reading

Sağlık Hizmetlerinde Toplam Kalite Yönetimi, Doç. Dr. Huriye Çatalca, Beta, 2003
Kalite Yönetimi ve Planlaması, Prof.Dr. Ahmet Öztürk, Ekin, 2009
Toplam Kalite Yönetimi, Doç.Dr. Muhsin Halis, Roma, 2004

Planned Learning Activities and Teaching Methods

Lectures, Class Discussions, Questions-Answers, Homework Presentations and Sample Applications

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 STT TERM WORK (SEMESTER)
3 FIN FINAL EXAM
4 FCG FINAL COURSE GRADE MTE * 0.30 + STT * 0.30 + FIN* 0.40
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + STT * 0.30 + RST* 0.40


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

Attending at least 70 percent of lectures is mandatory.
It s expected to obey scientific research rules and ethics in the preparation of homework presentations
It s expected to support the homework presentations with business applications.

Contact Details for the Lecturer(s)

Doç.Dr. Onur ÖZVERI DEÜ Iktisadi ve Idari Bilimler Fakültesi Işletme Bölümü Sayısal Yöntemler Anabilim Dalı Office No: 324 Iş Tel: (232) 3010632 E-posta: onur.ozveri@deu.edu.tr Web: http://kisi.deu.edu.tr/onur.ozveri

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 14 3 42
Preparing assignments 1 30 30
Preparing presentations 1 5 5
Preparations before/after weekly lectures 14 0,5 7
Preparation for final exam 1 5 5
Preparation for midterm exam 1 5 5
Midterm 1 3 3
Final 1 3 3
TOTAL WORKLOAD (hours) 100

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9
LO.11
LO.21
LO.31
LO.41
LO.51
LO.61

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

Copyright 2015 DEÜ. BİD

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