COURSE UNIT TITLE

: QUALITY MANAGEMENT

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
MBA 5064 QUALITY MANAGEMENT ELECTIVE 3 0 0 4

Offered By

Business Administration (English)

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

ASSISTANT PROFESSOR BANU DEMIREL

Offered to

Business Administration (English)

Course Objective

The main objective of this course is to provide students a thorough understanding of the strategic importance of quality management and how quality management techniques can be used to provide a competitive advantage in the marketplace.

Learning Outcomes of the Course Unit

1   describe the quality control tools
2   construct quality assurance systems
3   identify the characteristic of good / service

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Introduction to Quality
2 Differing Perspectives on Quality
3 Quality Theory Topic Presentation Will be prepared and presented by the students
4 Tools of Quality Topic Presentation Will be prepared and presented by the students
5 Quality Function Deployment Workshop
6 Quality Function Deployment Workshop
7 Mid-term
8 Quality Standards Topic Presentation Will be prepared and presented by the students
9 Global Quality and International Quality Awards Topic Presentation Will be prepared and presented by the students
10 Quality in Product and Process Design
11 Designing Quality Services
12 SERVQUAL Application
13 Presentations *All reports should be submitted
14 Presentations

Recomended or Required Reading

Foster, S.T. (2013). Managing Quality An Integrative Approach, Prentice-Hall, Inc. Upper Saddle River, New Jersey.

Planned Learning Activities and Teaching Methods

Lecture, case and article discussions, individual study, group work.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 STT TERM WORK (SEMESTER)
3 FIN FINAL EXAM
4 FCG FINAL COURSE GRADE MTE * 0.20 + STT* 0.40 + FIN* 0.40
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.20 + STT * 0.40 + RST* 0.40


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

Topic Presentations
Each student should prepare professionally for the topic presentations (at least 60 minutes). Using 5 different academic articles about the topic is a MUST. The students should also provide other related materials like videos, case studies or exercises during their topic presentations.Small booklets should be prepared for the content of the topic presentations (APA Format is obligatory both in presentation slides and booklet) and should be shared with the class because you are responsible from the topic presentations in the mid-term exam.

Term Project
Groups of 2 students will be formed. Students will make a real application of QFD and present his work at the end of the term. The printed slides of the presentation should be handed in at the presentation day.

Language of Instruction

English

Course Policies and Rules

All assignments should be submitted on time. Otherwise will not be accepted.

Contact Details for the Lecturer(s)

banu.atrek@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 12 3 36
Preparations before/after weekly lectures 12 1 12
Preparation for midterm exam 1 15 15
Preparation for final exam 1 15 15
Preparing assignments 2 10 20
Preparing presentations 2 3 6
Final 1 2 2
Midterm 1 2 2
TOTAL WORKLOAD (hours) 108

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8
LO.15
LO.23
LO.33

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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