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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS TUI 5068 STAKEHOLDER MANAGEMENT IN TOURISM ELECTIVE 3 0 0 5

Offered By

Tourism Management

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

ASSOCIATE PROFESSOR GÜRHAN AKTAŞ

Offered to

Tourism Management

Course Objective

The purpose of this course is to teach students the stakeholder theories, to determine the key stakeholders and their expectations in tourism industry and to find solutions for the conflicts between stakeholders.

Learning Outcomes of the Course Unit

1   To learn main concepts of stakeholder management 2   To know the key stakeholders in tourism industry including both internal and external stakeholders 3   To find solutions to the problems and conflicts between stakeholders

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Stakeholder theory 2 Goals and steps of stakeholder management 3 Stakeholder cooperation and involvement 4 Conflict between stakeholders 5 Stakeholder rights and responsibilities 6 Key stakeholders in tourism management 7 Internal and external stakeholders in tourism 8 Expectations and impacts of different stakeholders in tourism 9 Stakeholder oriented models of the tourism businesses 10 The importance of stakeholder management and practices in tourism sector 11 Case analysis 12 Presentations 13 Presentations 14 Presentations

Recomended or Required Reading

Articles from academic journals

Planned Learning Activities and Teaching Methods

Lectures Case analysis

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 STT TERM WORK (SEMESTER) 3 FIN FINAL EXAM 4 FCG FINAL COURSE GRADE MTE * 0.30 + STT * 0.30 + FIN* 0.40 5 RST RESIT 6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + STT * 0.30 + RST* 0.40 *** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

English

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

selin.yilmaz@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 14 3 42 Preparations before/after weekly lectures 14 3 42 Preparation for midterm exam 1 8 8 Preparation for final exam 1 12 12 Preparing assignments 1 12 12 Preparing presentations 1 12 12 Final 1 1,5 2 Midterm 1 1,5 2 TOTAL WORKLOAD (hours) 132

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 LO.1 5 LO.2 5 5 LO.3 5 4 5