COURSE UNIT TITLE

: COMMUNICATION MANAGEMENT

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
IKD 7028 COMMUNICATION MANAGEMENT COMPULSORY 2 0 0 5

Offered By

Employment and Career Consultancy Non-thesis (evening)

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

PROFESSOR TUNÇ DEMIRBILEK

Offered to

Employment and Career Consultancy Non-thesis (evening)

Course Objective

The purpose of this course is to teach students the knowledge about communication and to gain students the ability to use their knowledge when interacting with the client.

Learning Outcomes of the Course Unit

1   Being able to comprehend the importance of communucation and interaction to be successful in the working life
2   Being able to associate the basic elements, types, barriers and conflicts of communication with each other
3   Being able to acquire the skills to use active listening and body language
4   Being able to recognize communication tools and methods which consultant needs
5   Being able to analyze between techniques and practices of communication

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 The Role of Communication in Employment and Career Counseling
2 Definition, Purpose and Characteristics of Communication
3 Communication Theories
4 Communication Methods and Techniques
5 Communication Channels
6 Body Language in Communication
7 Effective Communication Skills
8 Midterm Exam
9 Communication Conflict and Empathy
10 The Client Behaviours Which Cause Difficulty in Communication
11 The Consultant Communication
12 Ethics in Communication
13 Communucation with Disadvantaged Groups: Long-Term Unemployed and Disabled People
14 Communucation with Disadvantaged Groups: Former Convicts, Women, and Migrant Workers

Recomended or Required Reading

Doğan Cüceloğlu. (1993). Insan Insana, 4. Basım, Istanbul: Remzi Kitapevi.
Inci Çınarlı. (2010). Stratejik Iletişim Yönetimi, Istanbul: Beta Basım Yayım.
Üstün Dökmen. (1996). Iletişim Çatışmaları ve Empati, Istanbul: Sistem Yayınları.
Şermin Tekinalp ve Ruhdan Uzun. (2004). Iletişim Araştırmaları ve Kuramları, Ankara: Derin Yayınları.
Gaye Özdemir Yaylacı ve Demet Gürüz. (2007). Iletişim Gözüyle Insan Kaynakları Yönetimi, Istanbul: Mediacat Kitapları.

Planned Learning Activities and Teaching Methods

Lecture, Assignment, Presentation, Question-Answer, Discussion

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 STT TERM WORK (SEMESTER)
3 FIN FINAL EXAM
4 FCG FINAL COURSE GRADE MTE * 0.30 + STT * 0.30 + FIN* 0.40
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + STT * 0.30 + RST* 0.40


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

+ 90 0.232.3010351 t.demirbilek@deu.edu.tr

Office Hours

Friday 04:00 pm-05:00 pm

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 13 2 26
Preparations before/after weekly lectures 13 3 39
Preparation for midterm exam 1 10 10
Preparation for final exam 1 20 20
Preparing assignments 1 20 20
Preparing presentations 1 6 6
Final 1 2 2
Midterm 1 2 2
TOTAL WORKLOAD (hours) 125

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7
LO.111
LO.211
LO.311
LO.411
LO.511

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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