COURSE UNIT TITLE

: COMMUNICATION SKILLS AND NEGOTIATION TECHNIQUES

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
DIŞ 5036 COMMUNICATION SKILLS AND NEGOTIATION TECHNIQUES ELECTIVE 3 0 0 4

Offered By

Foreign Trade (English)

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

ASSISTANT PROFESSOR ÖZGE ÖZGEN

Offered to

Foreign Trade (English)

Course Objective

The main purpose of this course is to help students develop their communication skills, providing them with both theoretical and practical knowledge. With this purpose, the course will focus on foreign-trade related aspects of communication, including negotiation techniques, intercultural communication, and conflict resolution.

Learning Outcomes of the Course Unit

1   Demonstrate sufficient knowledge on the basic concepts of communication.
2   Show clearly that (s)he has internalised the basic negotiation techniques and practices.
3   Demonstrate their knowledge on intercultural communication.
4   Show their skills on how to handle conflicts in field of foreign trade, referring to the theoretical information provided to them on the issue throughout the course.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Introduction: Definition, types and scope of communication.
2 Theoretical basics and conceptual background of communication.
3 Communication-related problems: theoretical and practical aspects and analysis
4 Feedback and noise assessment of relevant cases, suggestions for noise management
5 In-class activity on communication problems
6 Effective presentation techniques
7 Effective presentation techniques
8 Mid-Term (effective presentation)
9 Intercultural communication
10 intercultural communication
11 In-class activity on intercultural communication
12 Conflict resolution: theoretical background
13 Conflict resolution: in-class activity
14 General Review

Recomended or Required Reading

Relevant articles and books will be supplied.

Planned Learning Activities and Teaching Methods

Lecture, practice, presentation and conflict-resolution based exercises and discussions, group study.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 STT TERM WORK (SEMESTER)
3 FIN FINAL EXAM
4 FCG FINAL COURSE GRADE MTE * 0.30 + STT * 0.30 + FIN* 0.40
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + STT * 0.30 + RST* 0.40


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

1. The learner will fully participate in in-class activities.
2. The learner will clearly describe the theoretical basics of communication.
3. The learner will demonstrate sufficient knowledge on the effective presentation techniques.
4. The learner will present the analysis of selected foreign-trade related conflict cases, along with resolution alternatives.
5. The learner will present their knowledge and skills on intercultural communication.

Language of Instruction

English

Course Policies and Rules

1. Plagiarism of any type will result in disciplinary action.
2. Attending at least 70 percent of lectures is mandatory.
3. All assignments should be submitted on time. Otherwise will not be accepted.

Contact Details for the Lecturer(s)

ozge.ozgen@deu.edu.tr , alper.arisoy@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 13 2 26
Tutorials 13 1 13
Preparations before/after weekly lectures 13 2 26
Preparation for midterm exam 1 10 10
Preparation for final exam 1 12 12
Preparing assignments 1 10 10
Preparing presentations 1 6 6
0
Final 1 2 2
Midterm 1 2 2
TOTAL WORKLOAD (hours) 107

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10
LO.1555
LO.2555
LO.3555
LO.45555

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

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