COURSE UNIT TITLE

: PASSENGER SERVICES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
SIV 1003 PASSENGER SERVICES COMPULSORY 3 0 0 3

Offered By

Program Of Civil Aviation Management

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

INSTRUCTOR ITIR CEREN OKSAL

Offered to

Program Of Civil Aviation Management

Course Objective

Passenger services and terminal operations to inform students about to teach aviation terminology.

Learning Outcomes of the Course Unit

1   Students will be able to information passenger service infrastructure will form the theoretical basis
2   Students will be able to explain airport infrastructure problems
3   Students will be able to information about operational services
4   Students will be able to information about cargo services
5   Students will be able to information about ground handling services

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Development of civil aviation and important association
2 Aviation terminology
3 Flight details, different types of tickets
4 Ground services, passenger services, RAMP services and operational services
5 Check-in , unpermitted passengers, operations after take-off
6 Passenger types
7 Mid-Term Exam
8 Mid-Term Exam
9 Baggage acceptance and its requirements
10 Bagage carriage limits abd labeling tickets
11 Boarding
12 Flight problems ( overbooking, denied boarding, diversion)
13 Types of passaports, forgery, types of passports
14 Handicapped passengers
15 Final exam

Recomended or Required Reading

Textbook(s):
1) THY Akademi ve Sivil Havacılık Genel Müdürlüğü Ders Notları
2) NEBOL, Erdal, UZEL, Ezgi, USLU, Tanyeri, Tedarik Zinciri ve Lojistik Yönetimi, Yeditepe Üniversitesi Yayınları, Istanbul, 2013

Planned Learning Activities and Teaching Methods

Lecturing and preparing to subjects.

Assessment Methods

Successful / Unsuccessful


*** Resit Exam is Not Administered in Institutions Where Resit is not Applicable.

Further Notes About Assessment Methods

None

Assessment Criteria

Exams, quizes and homeworks

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

ceren.oksal@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 12 3 36
Preparation for midterm exam 1 12 12
Preparation for final exam 1 12 12
Preparations before/after weekly lectures 12 1 12
Preparing assignments 1 5 5
Midterm 1 2 2
Final 1 2 2
TOTAL WORKLOAD (hours) 81

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12PO.13PO.14PO.15PO.16
LO.15
LO.24
LO.3543
LO.44
LO.554