COURSE UNIT TITLE

: BASIC PRINCIPLES OF MEDICAL SECRETARIAT

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
TDS 1153 BASIC PRINCIPLES OF MEDICAL SECRETARIAT COMPULSORY 2 0 0 2

Offered By

Medical Documentation and Secretariat

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

INSTRUCTOR FATMA ŞIRIN YAYLALI DEMIRER

Offered to

Medical Documentation and Secretariat

Course Objective

Secretarial profession by introducing students to gain awareness of secretarial profession with the necessity and importance of the profession, carrying out clerical tasks properly, a more efficient use of time, ensuring the desired level of secretarial services aims at providing knowledge and skills that are required for the conduct .

Learning Outcomes of the Course Unit

1   Explain the importance of the location of the secretariat and business life.
2   Define the roles and responsibilities of the Secretary.
3   Identify the necessary properties of a medical secretary.
4   Explain the importance of medical secretary.
5   Define the duties of the secretary-patient and out patient medical treatment institutions
6   Outpatient, service, and emergency department secretaries can define tasks
7   Explain the importance and necessity of time management and work plan
8   Explain techniques for meeting organizations
9   Define appointment editing operations.
10   Have phone techniques
11   Explain the secretarial services, quality of service is required, the importance and the elements of high-quality service.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 INTRODUCTION AND COURSE GOAL / OBJECTIVES SHARING AND INTRODUCTION What is a Job Definition of business and professional - Occupation reasons to get -View Secretarial Profession- Presentation and entry
2 Introduction to SECRETARIAT What is the Secretariat - Varieties of secretarial - The historical development of the Secretariat -Secretariat role and importance in business life -Secretarial duties in the organization according to their -Secretarial types according to their areas of expertise types-
3 The qualifications necessary for secretary With the level of knowledge and skills related features -
4 The qualifications necessary for secretary Attitudes and behavioral characteristics-The outer appearance properties
5 DUTIES AND RESPONSIBILITIES OF MEDICAL secretaries Definition of medical secretary- work areas for Medical secretaries -Description of the duties and responsibilities of secretaries working in the field
6 THE SERVICE AND THE CONCEPTS OF HEALTH SERVICES Definition and Classification of Health Care Services -What is physical goods and services What are the features -Comparison of goods and services
7 PLANNING in the SECRETARIAL SERVICES Planning of work to be done - Index to prepare and update - Time schedule (time management)
8 SECRETARY - ADMINISTRATOR CO-OPERATION To be a team - Team mateship- The secretaries expectations of managers - Expectations of managers secretaries
9 SECRETARIAL SERVICES QUALITY What you need for quality of service in secretarial work - Secretarial services within the concept of total quality evaluation
10 PHONE CONVERSATION TECHNIQUES Rules of speaking on the phone-By phone dial / answer- Message reception / release - In phone calls with and without the appropriate expressions -
11 APPOINTMENTS The appointments made on behalf of Administrators - patient appointments -Appointments - Appointment making - Cancellation of appointment - Organization of patient appointments -
12 ORGANISATION OF THE MEETING Meeting embodiment of the organization - the executive-control -Meeting called for that must be included-the tasks After the meeting,
13 Personel growth and lifelong learning

Recomended or Required Reading

1. Lecture notes are provided in the output of the listener
2. Photocopy of different books on the subject described in the lecture notes are compiled.
3.Yönetici ve Tıp Sekreterliği /Doç.Dr.Dilaver Tengilimoğlu, Uzm.Nilgün Çıtak //Manangment and Medical Secretary -Doç.Dr.Dilaver Tengilimoğlu, Uzm.Nilgün Çıtak
4.Günümüz iş ortamında sekreterlik Doç.Dr.Dilaver Tengilimoğlu, Uzm.Nilgün Çıtak ///. In today's business environment, secretarial - Doç.Dr.Dilaver Tengilimoğlu, Uzm.Nilgün Çıtak /Yrd.Doç.Dr.Mehmet Altınöz
5. Günümüz iş ortamında yönetici asistanlığı / Birol Vural // In today's business environment, an administrative assistant - Birol Vura
6. Sekreterlik Bilgisi / Anadolu Üniversitesi Açıköğretim Fak.yayını ders kitabı // Secretarial Skills / Anadolu University Open Education Fac. textbook

Planned Learning Activities and Teaching Methods

Instructor's lecture presentations

Assessment Methods

Successful / Unsuccessful

Further Notes About Assessment Methods

None

Assessment Criteria


Mid-term (50%) End of term (Final) (50%)
1. midterm exam homework/project Theoretical

Theoretical l
40% - 10% 50%

Language of Instruction

Turkish

Course Policies and Rules

The course is done within the framework of SHMYO Education and Examination Rules of Practice and evaluated. - Optional

Contact Details for the Lecturer(s)

sirin.yaylali@deu.edu.tr
(232) 4124722

Office Hours

Optional

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 12 2 24
Preparation for midterm exam 1 3 3
Preparation for final exam 1 4 4
Preparing assignments 1 5 5
Preparations before/after weekly lectures 12 1 12
Midterm 1 1 1
Final 1 1 1
TOTAL WORKLOAD (hours) 50

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8PO.9PO.10PO.11PO.12PO.13PO.14PO.15PO.16
LO.11
LO.21
LO.31
LO.41
LO.51
LO.61
LO.71
LO.81
LO.91
LO.101
LO.111

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

Copyright 2012 DEÜ. BİD

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