COURSE UNIT TITLE

: QUALITY MANAGEMENT

DEGREE PROGRAMMES

Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS
MBA 5064 QUALITY MANAGEMENT ELECTIVE 3 0 0 4

Offered By

Business Administration (English)

Level of Course Unit

Second Cycle Programmes (Master's Degree)

Course Coordinator

ASISTANT PROFESSOR BANU ATREK

Offered to

Business Administration (English)

Course Objective

The main objective of this course is to provide students a thorough understanding of the strategic importance of quality management and how quality management techniques can be used to provide a competitive advantage in the marketplace.

Learning Outcomes of the Course Unit

1   describe the quality control tools
2   construct quality assurance systems
3   identify the characteristic of good / service

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description
1 Introduction to Quality
2 Quality Theory
3 Quality in Product and Process Design
4 Quality Function Deployment Workshop
5 Quality Function Deployment Workshop
6 Mid-term
7 Global Quality and International Quality Awards Topic Presentation Will be prepared and presented by the students
8 Quality Standards Topic Presentation Will be prepared and presented by the students
9 Tools of Quality Topic Presentation Will be prepared and presented by the students
10 Designing Quality Services
11 Strategic Quality Planning
12 Presentations
13 Presentations
14 Presentations

Recomended or Required Reading

Foster, S.T. (2001). Managing Quality An Integrative Approach, Prentice-Hall, Inc. Upper Saddle River, New Jersey.

Planned Learning Activities and Teaching Methods

Lecture, case and article discussions, individual study.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA
1 MTE MIDTERM EXAM
2 STT TERM WORK (SEMESTER)
3 FIN FINAL EXAM
4 FCG FINAL COURSE GRADE MTE * 0.30 + STT * 0.30 + FIN* 0.40
5 RST RESIT
6 FCGR FINAL COURSE GRADE (RESIT) MTE * 0.30 + STT * 0.30 + RST* 0.40

Further Notes About Assessment Methods

None

Assessment Criteria

1. The learner will be fully prepared to discuss reading assignments and cases.
2. The learner will prepare professionally for the topic presentations. The students should also provide related materials like videos, articles or case studies during their topic presentations.
3. The learner will make a real application of QFD and present his work at the end of the term. The printed slides of the presentation should be handed in at the presentation day.

Language of Instruction

English

Course Policies and Rules

All assignments should be submitted on time. Otherwise will not be accepted.

Contact Details for the Lecturer(s)

banu.atrek@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours)
Lectures 12 3 36
Preparations before/after weekly lectures 12 1 12
Preparation for midterm exam 1 15 15
Preparation for final exam 1 15 15
Preparing assignments 2 10 20
Preparing presentations 2 3 6
Final 1 2 2
Midterm 1 2 2
TOTAL WORKLOAD (hours) 108

Contribution of Learning Outcomes to Programme Outcomes

PO/LOPO.1PO.2PO.3PO.4PO.5PO.6PO.7PO.8
LO.15
LO.23
LO.33

CONTACT INFORMATION
Dokuz Eylül Üniversitesi Cumhuriyet Bulvarı No: 144 35210 Alsancak / İZMİR
Phone: +90(232) 412 12 12 - Fax: +90 (232) 464 81 35

Copyright 2012 DEÜ. BİD

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