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Description of Individual Course Units

Course Unit Code Course Unit Title Type Of Course D U L ECTS TUR 4110 VOCATIONAL FOREIGN LANGUAGE 1 COMPULSORY 4 0 0 4

Offered By

TOURISM AND HOSPITALITY MANAGEMENT

Level of Course Unit

Short Cycle Programmes (Associate's Degree)

Course Coordinator

ASISTANT PROFESSOR SÜLEYMAN SIRRI HAKAN ÖZKUL

Offered to

TOURISM AND HOSPITALITY MANAGEMENT TOURISM AND HOSPITALITY MANAGEMENT

Course Objective

To provide the students with competences on verbal and written communication with guests in a foreign language during accommodation services.

Learning Outcomes of the Course Unit

1   Being able to use the means of communication in foreign language effectively. 2   Being able to explain the terms of hotel management in foreign language. 3   Being able to establish verbal communication in foreign language effectively. 4   Being able to establish written communication in foreign language effectively. 5   Being able to follow up the developments in hotel management in a foreign language.

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Week Subject Description 1 Basic vocational concepts 2 Types of tourism operations and related concepts 3 Organizational structure and titles in accommodation services 4 Basic concepts in front office and housekeeping operations 5 Basic concepts in food and beverage department 6 The concepts related other services and departments 7 Mid-term Exam 8 Mid-term Exam 9 Abbreviations and terms used in reservation, reservation types 10 Reservation cancellation and reservation confirmation 11 Check-in list/ Check-out list 12 Guest in house list/ Vip list 13 Order taking in food and beverage department 14 Service offer in food and beverage department

Recomended or Required Reading

To be announced.

Planned Learning Activities and Teaching Methods

Lecturing.

Assessment Methods

SORTING NUMBER SHORT CODE LONG CODE FORMULA 1 MTE MIDTERM EXAM 2 FN Final 3 FCG FINAL COURSE GRADE VZ*0.40 + FN* 0.60 4 RST RESIT 5 FCGR FINAL COURSE GRADE (RESIT) VZ*0.40 + BUT* 0.60

Further Notes About Assessment Methods

None

Assessment Criteria

To be announced.

Language of Instruction

Turkish

Course Policies and Rules

To be announced.

Contact Details for the Lecturer(s)

hakan.ozkul@deu.edu.tr

Office Hours

Monday 13:30/14:30

Work Placement(s)

None

Workload Calculation

Activities Number Time (hours) Total Work Load (hours) Lectures 12 4 48 Preparations before/after weekly lectures 12 3 36 Preparation for midterm exam 1 10 10 Preparation for final exam 1 14 14 Final 1 1 1 Midterm 1 1 1 TOTAL WORKLOAD (hours) 110

Contribution of Learning Outcomes to Programme Outcomes

PO/LO PO.1 PO.2 PO.3 PO.4 PO.5 PO.6 PO.7 PO.8 PO.9 PO.10 PO.11 PO.12 PO.13 PO.14 PO.15 PO.16 PO.17 PO.18 LO.1 1 LO.2 1 LO.3 1 LO.4 1 LO.5 1 1 1 1 1 1 1