COURSE UNIT TITLE

Offered By

Tourism Management

Level of Course Unit

First Cycle Programmes (Bachelor's Degree)

Course Coordinator

ASSOCIATE PROFESSOR IŞIL ÖZGEN

Offered to

Tourism Management

Course Objective

The aim of this course is to provide detailed information about tour guiding activities.

Learning Outcomes of the Course Unit

Mode of Delivery

Face -to- Face

Prerequisites and Co-requisites

None

Recomended Optional Programme Components

None

Course Contents

Recomended or Required Reading

1. Gerald Mitchell (2005). How to start a Tour Guiding Business. GEM Group Publishings.
2. Gerald Mitchell (2005). Travel the World Free as an International Tour Director. GEM Group Publishings.

Planned Learning Activities and Teaching Methods

1. Lecture: There will be four lecture sessions every week.
2. Guest Speakers: According to the availability, Tour Guides will be invited as guest speakers to share their experiences with students.
3. Role Play: Scripts about handling guest complaints will be given to improve basic communication skills.

Assessment Methods

Further Notes About Assessment Methods

1. Mid-term Exam: The exam will cover the topics mentioned in course outline.
2. Final Exam: The exam will cover the topics given after mid-term mentioned in course outline.
3. Term Project : Students will make interviews with tour guides about the problems that they encounter

Assessment Criteria

1. The students will be able to list the activities that should be done by the tour guide before tour, during tour, pre-departure, departure and after departure.
2. The students will be able list several problems that can be faced related to hotels, restaurants and transportation companies and types of problems that can be faced during the tour with other travel partners.
3. The students will be able define tourist types and discuss characteristics of each type.
4. The students will be able to identify ways in handling complaints and solving difficult situations.
5. The students will be able to describe the procedures that should be done during an emergency.

Language of Instruction

English

Course Policies and Rules

1. Attending at least 70 percent of lectures is mandatory.
2. Plagiarism of any type will result in disciplinary action.
3. Students are advised that faculty use turnitin to prevent any kind of cheating.
4. Tardiness and early departure from lecture will be referred as absenteeism.
5. Using cell-phone for messages or any electronic devices during the course are strictly prohibited.

Contact Details for the Lecturer(s)

isil.goksu@deu.edu.tr

Office Hours

To be announced.

Work Placement(s)

None

Workload Calculation

Contribution of Learning Outcomes to Programme Outcomes